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Acceptable Use Policy

Last Modified: June 1 2025
 

INTRODUCTION

This Acceptable Use Policy ("AUP") governs your use of AuraConnect and related services provided by AuraChat.AI ("Company," "we," "us," or "our"). This AUP is incorporated into and forms part of the AuraConnect Terms of Service.

By using AuraConnect, you agree to comply with this AUP. Violations may result in suspension or termination of your account and access to our services.

Scope: This AUP applies to all AuraConnect users, including customers, authorized users, and administrators in Mexico and the United States.

1. GENERAL PRINCIPLES

1.1 Lawful Use

You must use AuraConnect in compliance with:

  • All applicable federal, state, and local laws

  • Industry regulations and standards

  • Professional codes of conduct

  • International laws where applicable

1.2 Ethical Standards

Your use of AuraConnect must:

  • Respect the rights and dignity of others

  • Maintain honest and transparent business practices

  • Avoid deceptive or fraudulent activities

  • Uphold professional and ethical standards

1.3 Platform Integrity

You must not compromise the security, availability, or performance of AuraConnect or interfere with other users' access to the platform.

2. PROHIBITED USES

2.1 Illegal Activities

You may not use AuraConnect to:

  • Engage in or facilitate any illegal activities

  • Violate intellectual property rights

  • Commit fraud, identity theft, or financial crimes

  • Engage in money laundering or terrorist financing

  • Violate export control or sanctions laws

  • Distribute illegal content or contraband

2.2 Harmful Content

You may not transmit, store, or distribute content that:

  • Contains malware, viruses, or harmful code

  • Promotes violence, terrorism, or hate speech

  • Harasses, threatens, or intimidates individuals

  • Contains defamatory or libelous statements

  • Violates privacy rights of individuals

  • Exploits or harms minors in any way

2.3 Spam and Unsolicited Communications

You may not use AuraConnect to:

  • Send unsolicited bulk emails (spam)

  • Conduct marketing without proper consent

  • Violate CAN-SPAM Act or similar anti-spam laws

  • Use purchased or rented email lists without consent

  • Send deceptive or misleading communications

  • Engage in SMS spam or robocalling violations

2.4 Fraud and Deception

You may not:

  • Impersonate others or misrepresent your identity

  • Create fake accounts or profiles

  • Engage in phishing or social engineering attacks

  • Make false claims about products or services

  • Manipulate platform metrics or analytics

  • Deceive customers about AI vs. human interactions

3. AI AND TECHNOLOGY RESTRICTIONS

3.1 AI Model Protection

You may not:

  • Reverse engineer our AI models or AuraLink® technology

  • Attempt to extract training data from our AI systems

  • Copy, replicate, or create derivative works of our AI models

  • Use our AI responses to train competing AI systems

  • Access our AI models through unauthorized APIs or methods

  • Circumvent usage limits or security measures

3.2 Responsible AI Use

When using our AI features, you must:

  • Review AI-generated content before using it publicly

  • Disclose AI assistance when required by law or ethics

  • Ensure AI interactions comply with applicable regulations

  • Respect customer preferences for AI vs. human interaction

  • Monitor AI responses for accuracy and appropriateness

  • Report AI malfunctions or inappropriate responses

3.3 AuraIntelligence® Competitive Monitoring

When using competitive intelligence features, you must:

  • Monitor only publicly available information

  • Respect competitors' intellectual property rights

  • Comply with data scraping and access restrictions

  • Use competitive data for legitimate business purposes only

  • Not access private or confidential competitor information

  • Follow industry ethical standards for competitive research

3.4 Data Mining and Scraping

You may not:

  • Use automated tools to extract data from AuraConnect

  • Scrape user interfaces or attempt to access underlying data

  • Reverse engineer our data structures or algorithms

  • Overwhelm our systems with excessive requests

  • Access data you're not authorized to view

  • Circumvent rate limits or access controls

4. PLATFORM SECURITY

4.1 Account Security

You must:

  • Maintain the confidentiality of your login credentials

  • Use strong, unique passwords for your account

  • Enable multi-factor authentication when available

  • Notify us immediately of any unauthorized access

  • Regularly review and update user access permissions

  • Promptly remove access for departing employees

4.2 Prohibited Security Activities

You may not:

  • Attempt to hack, crack, or circumvent security measures

  • Conduct penetration testing without written authorization

  • Upload or distribute malicious software

  • Attempt to gain unauthorized access to other accounts

  • Interfere with security features or monitoring systems

  • Exploit vulnerabilities for malicious purposes

4.3 System Integrity

You may not:

  • Overload or attempt to crash our systems

  • Interfere with the proper functioning of AuraConnect

  • Attempt to disrupt other users' access or experience

  • Modify, alter, or tamper with our software or systems

  • Introduce bugs, viruses, or other harmful code

  • Bypass or circumvent technical limitations

5. CONTENT AND COMMUNICATIONS

5.1 Content Standards

All content uploaded to or transmitted through AuraConnect must:

  • Comply with applicable laws and regulations

  • Respect intellectual property rights

  • Be accurate and not misleading

  • Respect privacy and confidentiality

  • Maintain professional standards

  • Avoid offensive or inappropriate material

5.2 Customer Communications

When communicating with customers through AuraConnect:

  • Obtain proper consent for communications

  • Respect opt-out and unsubscribe requests

  • Comply with telemarketing and email marketing laws

  • Maintain professional and respectful tone

  • Protect customer privacy and confidentiality

  • Follow industry-specific communication standards

5.3 Intellectual Property

You may not:

  • Upload content that infringes copyrights, trademarks, or patents

  • Use our trademarks or branding without permission

  • Distribute proprietary information without authorization

  • Violate trade secrets or confidential information

  • Copy or redistribute our platform content

  • Create unauthorized derivative works

6. BUSINESS PRACTICES

6.1 Fair Competition

You must:

  • Engage in fair and honest competition

  • Respect competitor rights and privacy

  • Avoid anti-competitive practices

  • Comply with antitrust and competition laws

  • Maintain ethical business standards

  • Respect industry codes of conduct

6.2 Financial Services Compliance

If you're in financial services, you must:

  • Comply with banking and financial regulations

  • Follow anti-money laundering (AML) requirements

  • Adhere to Know Your Customer (KYC) standards

  • Respect consumer protection laws

  • Maintain required licensing and registrations

  • Follow industry-specific communication rules

6.3 Healthcare Compliance

If you're in healthcare, you must:

  • Comply with HIPAA and health privacy laws

  • Protect patient confidentiality

  • Follow medical advertising regulations

  • Maintain professional licensing requirements

  • Respect FDA and regulatory guidelines

  • Ensure secure handling of health information

7. THIRD-PARTY INTEGRATIONS

7.1 Integration Compliance

When using third-party integrations, you must:

  • Comply with each platform's terms of service

  • Respect rate limits and usage restrictions

  • Maintain proper authorization and permissions

  • Follow data sharing and privacy requirements

  • Use integrations for intended purposes only

  • Monitor integration activity for compliance

7.2 Popular Platform Requirements

Google Workspace Integration:

  • Comply with Google API Terms of Service

  • Respect Gmail, Calendar, and Drive usage policies

  • Follow Google's data handling requirements

  • Maintain proper OAuth permissions

Social Media Platforms:

  • Facebook/Meta: Follow Community Standards and advertising policies

  • LinkedIn: Respect Professional Community Policies

  • Twitter: Comply with Twitter Rules and API terms

  • TikTok: Follow Community Guidelines and commercial terms

CRM Platforms:

  • HubSpot: Comply with HubSpot's Acceptable Use Policy

  • Salesforce: Follow Salesforce Acceptable Use and Security policies

  • Pipedrive: Respect Pipedrive's Terms of Service

8. JURISDICTION-SPECIFIC REQUIREMENTS

8.1 Mexico Compliance

Federal Consumer Protection (PROFECO):

  • Provide clear and accurate product information

  • Honor advertised prices and terms

  • Respond to consumer complaints promptly

  • Follow Mexican advertising standards

  • Respect consumer rights and protections

Telecommunications Law:

  • Comply with Mexican telecommunications regulations

  • Follow Do Not Call registry requirements

  • Respect communication consent requirements

  • Maintain proper business registrations

Anti-Corruption Laws:

  • Comply with Mexican anti-corruption regulations

  • Avoid improper payments or gifts

  • Maintain transparent business practices

  • Follow public sector interaction rules

8.2 US Compliance

CAN-SPAM Act:

  • Include accurate sender identification

  • Use truthful subject lines

  • Provide clear opt-out mechanisms

  • Honor unsubscribe requests promptly

  • Include physical business address

Telephone Consumer Protection Act (TCPA):

  • Obtain consent for automated calls and texts

  • Respect Do Not Call registries

  • Provide opt-out mechanisms for SMS

  • Maintain call time restrictions

  • Follow robocall and autodialer rules

Fair Debt Collection Practices Act (FDCPA):

  • Follow debt collection communication rules

  • Respect communication time restrictions

  • Provide required debt validation notices

  • Avoid harassment or deceptive practices

State-Specific Requirements:

  • Comply with California privacy laws (CCPA/CPRA)

  • Follow state telemarketing regulations

  • Respect state consumer protection laws

  • Adhere to professional licensing requirements

9. MONITORING AND ENFORCEMENT

9.1 Platform Monitoring

We may monitor AuraConnect usage to:

  • Ensure compliance with this AUP

  • Protect platform security and integrity

  • Investigate reported violations

  • Improve service quality and performance

  • Comply with legal and regulatory requirements

9.2 Violation Reporting

Report AUP violations to:

  • Email: abuse@aurachat.ai

  • Online Form: [Abuse Report Form URL]

  • Phone: [Abuse Hotline Number]

Include detailed information about the violation, including:

  • Account or user information (if known)

  • Description of the prohibited activity

  • Evidence or documentation of the violation

  • Impact on your business or other users

9.3 Investigation Process

When we receive violation reports, we will:

  • Investigate reported violations promptly

  • Contact the reported user for their response

  • Take appropriate action based on our findings

  • Notify the reporter of the outcome (when appropriate)

  • Document violations for future reference

10. ENFORCEMENT ACTIONS

10.1 Warning and Education

For minor or first-time violations, we may:

  • Send warning notices and educational materials

  • Require acknowledgment of AUP compliance

  • Provide additional training or resources

  • Monitor account activity more closely

  • Request corrective action plans

10.2 Account Restrictions

For more serious violations, we may:

  • Limit access to specific features

  • Reduce usage quotas or rate limits

  • Require manual review of activities

  • Implement additional security measures

  • Restrict integration capabilities

10.3 Suspension and Termination

For severe or repeated violations, we may:

  • Temporarily suspend account access

  • Permanently terminate your account

  • Disable specific platform features

  • Restrict future account creation

  • Report violations to authorities when required

10.4 Appeal Process

If you believe enforcement action was taken in error:

  1. Submit an appeal to appeals@aurachat.ai within 30 days

  2. Provide detailed explanation and supporting evidence

  3. We will review your appeal within 10 business days

  4. We may request additional information or clarification

  5. Our decision on appeals is final

11. COMPLIANCE RESOURCES

11.1 Best Practices

We recommend:

  • Regular training on AUP requirements

  • Implementation of internal compliance procedures

  • Monitoring of user activities and content

  • Documentation of compliance efforts

  • Regular review of applicable laws and regulations

11.2 Compliance Support

We provide:

  • Educational resources and documentation

  • Best practice guides and templates

  • Compliance webinars and training sessions

  • Direct support for compliance questions

  • Regular updates on regulatory changes

11.3 Industry Resources

Mexico:

United States:

12. UPDATES AND MODIFICATIONS

12.1 Policy Updates

We may update this AUP to:

  • Reflect changes in laws and regulations

  • Address new security threats or risks

  • Clarify existing requirements

  • Add new prohibited activities

  • Improve enforcement procedures

12.2 Notification Process

We will notify you of material AUP changes through:

  • Email to account administrators

  • In-platform notifications

  • Website announcements

  • Direct communication for significant changes

12.3 Effective Date

Updated AUP versions take effect 30 days after notification, unless immediate implementation is required for legal or security reasons.

13. CONTACT INFORMATION

13.1 AUP Questions

Email: legal@aurachat.ai Website: https://aurachat.ai/acceptable-use

13.2 Violation Reporting

Email: abuse@aurachat.ai Phone:+1(424)415-7717

13.3 Legal and Compliance

Email: legal@aurachat.ai Phone: +1(424)415-7717

Address: 680 E. Colorado Blvd., Suite 180, Pasadena, California 91101, United States of America

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By subscribing to AuraChat.Ai and using the AuraConnect platform, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.

This AUP is effective as of the date specified above and is incorporated into the AuraConnect Terms of Service.

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